Welcome to ricebag.in, where we prioritize customer satisfaction and strive to deliver high-quality rice varieties right to your doorstep. Please read our Refund and Return Policy carefully to understand your rights and responsibilities regarding purchases made on our platform.
1. Refund Policy
We offer a 100% satisfaction guarantee on all our rice products. If you’re unsatisfied with your purchase, please review the following terms:
Eligibility for Refund:
- Refunds are eligible only if the product is returned in its original packaging, unopened, and unused.
- Refund requests must be submitted within 7 days of receiving the order.
- Damaged, incorrect, or defective products are eligible for a full refund.
How to Request a Refund:
- Contact our Customer Service team at [Customer Service Email/Phone Number] with your order number, receipt, and details of the issue.
- We will process your refund within 7 business days of receiving and verifying the return.
Refund Mode and Duration:
- Refunds will be credited back to your original payment method or offered as store credit, based on your preference.
- Refunds typically reflect in your account within 5-10 business days, depending on your bank’s processing times.
2. Return Policy
We accept returns for rice products in cases where they meet our return eligibility criteria:
Return Eligibility:
- The product must be unused, unopened, and in its original packaging.
- Return requests should be made within 7 days of delivery.
- Products showing signs of tampering or opening are not eligible for return.
How to Initiate a Return:
- Reach out to our Customer Service team at [Customer Service Email/Phone Number] with your order number and reason for return.
- After our approval, package the product securely, and we will guide you on the return process.
- The return shipping cost will be the responsibility of the customer unless the product is defective or incorrect.
3. Damaged or Defective Products
If you receive a damaged or defective product:
- Report the issue to our Customer Service within 48 hours of receiving the product.
- Provide photos of the damaged or defective product as proof.
- We will arrange a replacement or refund, depending on your preference.
4. Non-Refundable Items
- Any opened or partially used rice products.
- Orders that do not meet the return eligibility criteria listed above.
5. Customer Support
For any questions or clarifications regarding our Refund and Return Policy, please contact our support team:
- Email: contact@ricebag.in
- Phone: 9789054762
- Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
Thank you for shopping with [Your Website Name]! We value your trust in us and look forward to serving you with the best rice varieties.