At ricebag.in, we strive to deliver your order promptly and ensure it arrives in excellent condition. Please review our Shipping Policy for information on shipping times, costs, and areas we currently serve.
1. Shipping Locations
We currently ship across India. Unfortunately, we do not offer international shipping at this time.
2. Shipping Charges
Shipping charges vary based on the weight of your order and your delivery location. Shipping costs will be calculated and displayed at checkout.
Free Shipping Offers:
- We provide free shipping on orders above ₹1000 within India. Terms may apply depending on location.
3. Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Orders placed after 12:00 PM IST on Friday or on holidays will be processed the next business day.
4. Delivery Time
Delivery times vary depending on the delivery location:
- Metropolitan Areas: 3-5 business days
- Other Urban Areas: 4-7 business days
- Remote or Rural Areas: 7-10 business days
Please note that these time frames are estimates and may vary due to unforeseen circumstances, including weather conditions, natural disasters, or regional restrictions.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or via the courier partner’s tracking portal.
6. Order Modifications
If you need to make changes to your order or update your shipping address, please contact us at [Customer Service Email/Phone Number] as soon as possible. We will do our best to accommodate your request if your order has not yet been processed.
7. Failed Delivery Attempts
If our courier partner attempts delivery and is unable to complete it due to incorrect address information or lack of response from the recipient, your order may be returned to our facility. In such cases, we will contact you to confirm a re-delivery. Additional shipping charges may apply.
8. Damaged or Lost Packages
We take great care in packaging your items; however, if your package arrives damaged or if your order is missing items, please contact us within 48 hours of receipt with photos of the damage. We will arrange for a replacement or refund based on your preference.
For any questions or concerns, please reach out to our customer service team:
- Email: contact@ricebag.in
- Phone: 9789054762
- Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
Thank you for shopping with ricebag.in! We’re committed to providing a smooth and satisfying delivery experience for all your rice purchases.